Shopping
Do I need to set up an account to place an order?
You can shop EPIPHANY without creating an account.
However, register with us and you’ll be able to enjoy the following benefits:
- Stay updated on our latest releases and trunk shows via our newsletter.
- Save your address and card details so you can shop even quicker next time.
Do you offer made-to-order and alteration services?
EPIPHANY is committed to providing you with the very best quality of products. We also work on standard sizing charts. We do not offer any alteration or made-to-order services at this time.
What shipping methods are available?
We ship internationally using ARAMEX. Ground shipping in the UAE is through ARAMEX also.
Is my personal information kept private?
Please be assured that we take data protection seriously, and your information will never be shared with any third parties. For more information, please read our Privacy Policy in full.
How long will it take to receive my package?
For UAE ground-shipping orders, delivery should be expected within working 3 days.
For international shipping orders, delivery is expected to take up to 7 business days.
I’ve forgotten my password – What should I do?
To re-set your password, follow the ‘FORGOTTEN PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.
Payment
What payment methods are accepted?
We accept payment from Visa and MasterCard. You can also choose to pay with PayPal. All payments are processed through a secure checkout system provided by PayTabs.
Kindly ensure that you enter all your details correctly.
EPIPHANY will not be taking orders via telephone or WhatsApp.
How can I choose the currency I pay in?
You are currently viewing the UAE version of our website. Default currency is in AED. All sales are billed in UAE Dirhams.
You may view currency change on selected currencies listed on the top right hand corner of your screen.
How much duties and taxes will I have to pay?
We do not charge taxes or duties on any products. However, once your order arrives at its destination you may be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.
Is buying on-line safe?
All payments are processed through a secure checkout system provided by PayTabs.com L.L.C.
Orders & Returns
How do I track my order?
To track your order please enter your Order ID in the order tracking page and press the “Track” button. This was sent to you via email on your receipt upon purchase.
How Can I Return a Product?
Products purchased online may be returned in its original form (unwashed and unworn) with the original price tags intact. Items need to be returned within 7 calendar days of their receipt. Refunds will be issued upon receipt of items at our headquarters and once they are checked by our quality team. Refunds will be issued in the form of online credit for future purchases with us. If you have received an item from Epiphany as a gift, you can return it in exchange for an online store credit for the current selling price. Please contact Customer Service by emailing shop@epiphany-dubai.com